Additional Information for Established Members

The procedures listed on this page are specific to hOURbank of Monterey County. Others will be added to enhance usefulness and user-friendliness. Your ideas, concerns, and comments make hOURbank a creative, meaningful, and rewarding organization. Please share your thoughts with one of the hOURbank co-coordinators or express them at one of the potluck gatherings. 

Thank you for helping to build a caring community!

The following instructions are provided below:

  1. Recording Hours When Providing a Service to a Group
  2. Making Your Account Temporarily Inactive
  3. Recording Time-Credits When Volunteering For a Non-Profit Organization
  4. Donating Time-Credits to Another hOURbank Member

Arranging an Exchange to Meet the Need of a Non-Member Family Member or Friend

A member may wish to offer a group activity that involves time-credits.  There is a unique method used to record them.  The procedure honors the core value that everyone’s time is equal, which is a principle recognized by most time banks.  The information below explains how these time-credits are to be recorded.

1.  Recording Hours When Providing a Service to a Group

Step 1:

Count the number of hours you actually spent providing the session to the group.  Then go to “Hours” on your home page and record the following, as the Provider:

  • Did you provide or receive?   I Provided the service
  • Enter the number of hours:   Hours you actually spent presenting
  • Select exchange date:              <mm/dd/yyyy>
  • To how many members?      # of participating (receiving) members
  • Member’s name?            Name of each participant
  • Category:        Select the Category that best matches your offer
  • Service:            Select the Service that best matches your offer
  • Comment:      N/A
  • Record transaction



After recording the transaction, each participant’s account will be debited the number of time-credits from Step 1.  Your own statement will be credited a multiple of these time-credits, based upon the total number of participants. For example, if you provided 6 hours of service to 5 members, each participant’s account will be debited 6 time-credits and yours will be credited with a total of 30 time-credits.  This leaves you with an excess of 24 time-credits.

The number of hours spent before and after the group session should also be credited to you.  This includes your time spent in preparation, clean-up, transportation, and any other ancillary tasks.

Using the above example, say you spent 4 hours beyond the 6 hours you actually presented your session.  Therefore, you are entitled to receive a total of 10 time-credits.  Since Step 1 resulted in 24 excess time-credits recorded to your account, you must then proceed to Step 2 to donate the excess hours to hOURbank AND receive credit for your additional 4 hours of ancillary work.

Step 2: 

Because of the time banking concept that one time-credit is earned for each one hour of service provided, you, the presenter, will record your time as though you provided the session to one member. Record your time in the following two-step process:

A.  Count the number of excess time-credits recorded in Step 1. This is the number of hours that exceed the hours you entered beside “Enter the number of hours: “in Step 1.
B.  Count the number of hours spent in preparation, clean-up, transportation and any other ancillary work
C.  Subtract b. (ancillary hours) from a. (excess hours)
D.  Then go to “Hours” on your home page and record the following, as the Receiver:

  • Did you provide or receive?          I Received the service
  • Enter the number of hours:          (result of c. from Step 2 above)
  • Select the exchange date:             <mm/dd/yyyy> 
  • To/from how many members?     1
  • Members Name:                              hOURbank
  • Category:                                          Miscellaneous  
  • Service:                                              Donation 
  • Comment:            Donating the excess time-credits generated from my group activity

Record transaction.

2.  Making Your Account Temporarily Inactive

While at your hOURbank Home page, click on the “Account” tab, then on the “Profile” icon (circular arrow).  On the right side of the Profile page, just above the “Active Member?”, is the “Inactive Until” section.  Enter the date your account is to be made “Active.”  This becomes your reactivation date. Your account will be made inactive as soon as you click “Save Changes” and will stay inactive until the date that was entered.  If you wish to reactivate your account before that date, type 00/00/0000 in the “Inactive Until” section and click “Save Changes.”

To avoid unacknowledged requests from other members, it is important to set your account to inactive when you are away or unavailable for exchanges.  It can be discouraging to reach out to another member for a service and get no response.

3.  Recording Time-Credits When Volunteering For a Non-Profit Organization

While at your hOURbank Home page, click on the “Hours” tab. You are the provider; enter the hours and date. The member’s name is hOURbank; for “Category” click “Local Exchange Support” and for “Service” scroll to the bottom of the alphabetical list and click “Volunteering for a Non-Member Organization.”  You complete this transaction by typing the name of the organization that you volunteered for in the “Comments” section.

4.  Donating Time-Credits to Another hOURbank Member

The following is an example of how to record a donation of time-credits to another member:

  • Did you provide or receive?        I received the service.
  • Enter the number of hours:        7
  • Select the exchange date:             3/24/2015
  • To/from how many members? 1
  • Members Name:                              John Brown 
  • Select the category / service!    Miscellaneous / Donation
  • Leave a comment:                    My donation of 7 time-credits to John Brown
  • Record transaction.

5.  Arranging an Exchange to Meet the Need of a Non-Member Family Member or Friend

When one wants to help a non-member, it is the member’s responsibility to arrange the exchange with the member providing the service. Disclosing another member’s contact information to a non-member is not allowed.

It is necessary to explain all of the details of the exchange and arrange for the member and non-member to discuss the exchange at least three days in advance of the exchange.  Any cost involved, i.e. transportation, supplies, etc., must be clarified and agreed upon between both members and the non-member in advance of the exchange.

The member providing the service will record the hours, naming the “helping” member as the receiver.  The provider of the service must also note the nature of the exchange in the “Comments Section” of the transaction.

Such an exchange is always between two members, the responsibility lies with the members only.